You are booking with Jamie McGuinness (James Stuart McGuinness, New Zealand citizen) or another partner of Project Himalaya ('we' in the following text). We are a sole trading enterprise primarily based in Nepal. Our primary address is 82/77 Nirmal Lama Marg, Naya Bazaar, Kathmandu, Nepal, tel +977 98021 49789. Essentially we are a internet-based business that nobody has rules or taxes for yet.
We work together with several trekking, travel and hotel companies to make trek and travel arrangements.
Primarily in Nepal Jamie uses Expedition Himalaya .com (Private) Limited, Uttar Gate, Lazimpat, Kathmandu, Nepal, tel +977 1 400 1066.
In India we primarily use Zanskar Trek, Fort Road, Leh, Jammu & Kashmir, tel: +91 1982 252 153, +91 1982 251 673.
We also use many individuals, employed on an individual basis.
It is a fundamental condition of booking that you acknowledge that this is an adventure tour. This requires some flexibility and you may be exposed to dangers greater than in everyday life. You must sign a waiver and release as part of the booking.
Your booking will be confirmed by email once we have received:
a US$750 deposit for a trek (some trips US$1000)
a completed booking form
the web form acknowledgment that you have read and understood the Waiver and Release.
We are flexible about how you pay the balance. Either you pay the balance at least 6 weeks before the tour begins or also we accept the balance payment on arrival in Nepal/Delhi, as agreed with the trip leader.
If you cancel at least 21 days prior to the trip start you lose the deposit amount. We will refund any other money paid. If you cancel within 21 days of the trip start you lose all money paid.
If you do not show up in Kathmandu/Leh/Manali/Lhasa on the agreed date we will assume you have been delayed and will wait for you to contact us with your new expected arrival date. If you do not contact us within 24 hours we will assume you have cancelled the tour. There is no refund of any money paid.
The tour will not be cancelled unless we are forced to do so because of unusual or unforeseeable circumstances (force majeure), such as a major natural disaster, major political unrest or war.
If we cancel the tour we will refund all payments made to us, ie including the deposit. We shall not be liable to refund any additional expenses that you may have incurred (such as insurance, visas, vaccinations, bank charges and other incidental costs).
Before joining the tour you must take out travel insurance. This should include adequate cover for baggage, medical expenses, cancellation, helicopter evacuation and emergency repatriation. The exception is 8000m peak climbs where insurance is optional (as it is hard to get).
The trek information web pages give information and conditions relating to the tour and are deemed to be part of the contract and so you should be fully aware of their contents. However the itinerary is an indication of what the group should accomplish, but not a contractual obligation. Changes may be made because of exceptional weather, flight cancellations, sickness or other unforeseeable circumstances. No refunds are given for unused services or unrealized dreams. We do give sympathy though.
All information and advice provided (vaccinations, climate, trekking equipment, visas requirements etc) is given in good faith but without responsibility by us.
You agree to abide by the authority of the leader.
If you have a complaint that cannot be dealt with immediately, or you are not satisfied with the response please notify us in writing within 10 days of the tour completion. We shall try to agree on a settlement. For New Zealand citizens the NZ Fair Trading Act applies. For citizens of other countries this process shall be governed by the laws of Nepal or India.
You should bring a smile, your sense of adventure and a curiosity to learn about other cultures and ways of life.
last updated 02 October 2015